The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • Custom Runners provides personalized monograms for couples to show their originality. Meaningful phrases or personal sayings designed on your runner allows the bride and groom to express themselves throughout different elements at their wedding.

    FREQUENTLY ASKED QUESTIONS

    What material are the runners?

    The runners are a light-weight durable fabric, not plastic.

    How is the monogram applied to the runner?

    The monograms are machine processed on the fabric aisle runners, this ensures low prices.

    Is Custom Runners site secure for ordering online?

    Yes. Security for our customers' is the main reason we use Pay Pal for payment transactions. They protect your financial information with industry-leading security and fraud prevention systems and Pay Pal does not share your financial information with us. Once your payment is complete, you will be emailed a receipt for your transaction.

    Why select a Custom Runners aisle runner?

    We offer quality fabric aisle runners at low economical prices. Our monogrammed runners are durable fabric not plastic. Our runners look beautiful and they're safe to walk on. Your aisle is a focal point for your special day or occasion and should reflect your personality at a reasonable price.

    I need a particular length of aisle runner different than the indicated standard lengths. Can I get a specific length?

    Yes, we can customize lengths you specify. Purchase the next size up and we will cut it tolength. Or you can do it as well with scissors or any cutting blade, we recommend using a straight edge.

    When will I receive my aisle runner once I have ordered?

    You will hear from us within 48 hours to start the monogram design process, upon final approval your runner will be completed within 3-4 weeks, or in a discussed amount of time.

    How much is shipping and how is it shipped?

    Shipping is $20.00 - $55 per runner, this includes insurance for the value of your runner. We ship Fed Ex 2-day, expedited service can be done overnight via Fed Ex or UPS, International shipping may vary.

    Can I order by phone?

    Yes. Call 586.322.5482 Monday - Friday, 10:00 a.m. - 6:00 p.m. EST to place your order by phone. You can also pay by money order in advance of shipment. Contact us by phone or email to arrange.

    INSTALLATION

    Your Custom Runner is designed to be used primarily on a hard surface.

    Here are a few things to keep in mind when installing your runner:

    • We recommend you unroll the aisle runner and have it in place before the ceremony.
    • If you're concerned about your guests getting your runner dirty while they are being seated have the ushers seat guests from the outside of the rows and not from the aisle, or cord off the aisle if there are no ushers. Also you can leave space on either side of the runner so your guests can get to a seat with out stepping on the runner. However be assured the runner will hold up to guests walking on the aisle.
    • We recommend and sell double sided carpet tape to secure the runner. Depending on the surface you may choose to secure just the ends or more in between the beginning and end of the aisle.
    • Always store your runner on the provided tube, flat on the ground.

    RETURN POLICY
    PRINTER FRIENDLY or EMAIL THE POLICY/TERMS AND CONDITIONS CLICK HERE

    All standard and custom length solid or printed aisle runners, banners, or table runners are NON refundable/exchangeable subject to the following terms and conditions:

    Customer may notify Custom Runners of their intent to cancel an order prior to proof approval and customer shall receive a full refund. We do not accept any returns or exchanges once a product is personalized.

    TERMS AND CONDITIONS

    By ordering from the site you have accepted and understand that you have READ our TERMS AND CONDITIONS BEFO RE USING THIS WEB SITE

    Use of chapelrunners.com is expressly conditioned on your acceptance without modification of the following terms and conditions (the "Terms and Conditions"). By using chapelrunners.com, you signify your acceptance of these Terms and Conditions.

    OWNERSHIP TERMS

    The chapelrunners.com website, its design, all text, graphics, content, video, audio and the selection and arrangement thereof are the property of Custom Runners and is protected under the copyright laws of the USA and other countries. None of the content found onchapelrunners.com may be reproduced, republished, distributed, displayed, sold, transferred, or modified without the express written permission of Custom Runners - Chapel Runners.com

    USE of WEBSITE

    The chapelrunners.com website may not, in whole or in part, be copied, reproduced, republished, uploaded, posted, transmitted or distributed without the written permission of Custom Runners except that you may download, display and print the materials presented on chapelrunners.com for your personal, non-commercial use only. Unauthorized use of chapelrunners.com and/or the materials contained on the website may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials. The use of such materials on any other website or in any environment of networked computers is prohibited.

    Custom Runners reserves the right to limit quantities, refuse orders, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if we believe that customer conduct violates applicable law or is harmful to the interests of Custom Runners.

    PRIVACY POLICY

    Custom Runners is committed to protecting our customers privacy and security of your personal information obtained by reason of your customer relationship with us. This policy explains the types of customer personal information we collect, how it is used, and the steps we take to protect your personal information.

    What is personal information?

    Personal information is information that refers to an individual specifically and is recorded in any form. Personal information includes such things as age, income, date of birth, ethnic origin, medical records and credit records. Information about individuals contained in the following documents is not considered personal information:

    • public telephone directories,
    • certain public registries and court records,
    • certain other publicly available printed and electronic publications.

    We obtain your consent to collect, use or disclose your personal information

    Custom Runners obtains your consent to collect, use or disclose personal information. By using this website you consent to the terms and policies described herein.

    We keep the collection of your personal information to the smallest amount.

    Custom Runners only collects information required to provide products and services. If the information we require is collected for a reason other than to provide products and services, your consent will be obtained before or at the time the information is collected.

    Examples of why we collect personal information include:

    • Customer communication to process your order, application, products, and reporting status back to you
    • Protecting you the customer from fraud or errors
    • Compliance with legal and governmental requirements

    We limit use, disclosure and retention of your personal information

    Custom Runners uses and discloses your personal information only for the purposes it was collected. We do not sell or rent personal information to any organization or person for any reason.

    We do not share your personal information with third party organizations except to provide you a product or service you have purchased.

    Custom Runners retains your personal information only as long as it is required for our business relationship or as required by federal and local governmental laws.

    FEEDBACK

    Custom Runners will allow visitors to chapelrunners.com to provide feedback and photos by email , mail, or online. All feedback is completely voluntary and appreciated. ("Customer Feedback"). If you provide Customer Feedback you grant Custom Runners a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicencable right to use, delete, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Customer Feedback throughout the world in any media, now known or hereafter developed, and you waive any and all moral rights to the Customer Feedback. You also grant Custom Runners the right to use the name you submit with the Customer Feedback, if any, in connection with Custom Runners rights hereunder.

    PRICING POLICY

    All prices quoted are payable in US Dollars and, unless otherwise stated, do not include shipping charges or applicable taxes.

    RISK OF LOSS

    Any products purchased from Custom Runners are delivered to you by a third party delivery company, all items are insured. The risk of loss for insured products passes to the purchaser at the time Custom Runners delivers the products to the shipper.

    LIABILITY DISCLAIMER

    Custom Runners makes no representations or warranties of any kind, express or implied, regarding Custom Runners and/or any materials provided on chapelrunners.com, all of which are provided on an "as is" and "as available" basis. Custom Runners does not warrant the accuracy, completeness, currency, reliability or suitability of the operation of chapelrunners.com, or any of the content or data found on the website, and expressly disclaim all warranties and conditions, including implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement, and those arising by statute or otherwise in law or from a course of dealing or usage of trade.

    Custom Runners will not be liable for any direct, indirect, incidental, or consequential damages, including but not limited to any and all bodily damage as a result of installation and usage, proper or improper, of our aisle runners or other products and any and all property damage as a result of proper or improper installation and usage of our aisle runners and other products. By purchasing an aisle runner and or other products, you agree to release Custom Runners of any liability associated with the usage of our products and assume full responsibility for the proper installation of the aisle runner and all possible results from the usage herein. Every customer of Custom Runners assumes these legal responsibilities upon submitting an order for our products either electronically or manually.

    Custom Runners and is not responsible for late, lost, incomplete, illegible, misdirected or stolen messages or mail, unavailable network connections, failed, incomplete, garbled or delayed computer transmissions, on-line failures, hardware, software or other technical malfunctions or disturbances or any other communications failures or circumstances affecting, disrupting or corrupting communications.

    Custom Runners assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing on chapelrunners.com or your downloading of any materials, data, text, images, video or audio from chapelrunners.com. In no event shall Custom Runners or any of the Third Parties be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, direct, indirect, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with any use of chapelrunners.com or content found herein, any failure or delay (including, but not limited to the use of or inability to use any component of chapelrunners.com for purchases), of the performance or non performance by Custom Runners or any of the Third Parties, even if such party has been advised of the possibility of damages by such parties or any other party.

    INDEMNIFICATION

    You shall indemnify and save harmless Custom Runners and their officers, directors, employees, consultants, representatives and agents from and against any claim, cause of action or demand, including without limitation reasonable legal, accounting and other professional fees, brought as a result of your use of chapelrunners.com.

    LINKS

    The chapelrunners.com website may contains links to other web sites which are provided solely as a convenience to you and the inclusion of any link does not imply endorsement, investigation or verification by Custom Runners or the Third Parties of the linked web site or information contained therein. Custom Runners and the Third Parties shall not be responsible for the content of any other web sites and makes no representation or warranty regarding any other web sites or the contents or materials on such web sites. If you decide to access other web sites, you do so at your own risk.

    MODIFICATION

    Custom Runners reserves the right to, without notice, make changes and improvements to our products, to chapelrunners.com, including without limitation with respect to products offered, product information, availability, content and pricing, and may at any time modify the Terms and Conditions of use of chapelrunners.com Your continued use of chapelrunners.com will be conditioned upon your acceptance of the Terms and Conditions in force at the time of your use.

    ENTIRE AGREEMENT

    These Terms and Conditions, together with those incorporated or referred to herein constitute the entire agreement between us relating to the subject matter hereof, and it supersedes any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter, and may not be amended or modified except in writing, or by Custom Runners making such amendments or modifications available to it pursuant to the Terms and Conditions.